Cancellation & Refund Policy

1. Fresh Culinary Quality Assurance

At NutriBox, we take immense pride in the freshness and temperature integrity of every meal delivered. If a meal arrives with damaged packaging, broken seals, or fails to meet reasonable culinary standards upon receipt, we guarantee an immediate resolution.

2. Reporting Damaged or Incorrect Meals

To qualify for a meal replacement credit or refund, please notify our customer WhatsApp desk (+62 812-7788-9911) within 3 hours of delivery with a photo of the affected meal container.

3. Early Cancellation of Multi-Week Plans

If you need to terminate an active 20-day subscription early due to relocation or medical reasons, unused remaining days will be refunded prorated based on standard 5-day tier rates, processed back to your Indonesian bank account within 3 business days.

4. Processing Inquiries

For refund claims and subscription billing queries, please contact:

• WhatsApp Hotline: +62 812-7788-9911
• Email: [email protected]